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[previous article] [next article]Recently the Engineering Computer Network has added many Sun workstations in offices and labs and occasionally these systems have problems. REMEMBER, some of the Sun systems are VERY touchy. Powering them off, rebooting, etc. has been known to make a real mess of software, as well as, running the risk of doing permanent damage to expensive internal components. Dwight McKay and I are becoming familiar with the more common Sun problems, and are able to apply cures to recognizable symptoms.
To minimize problems during the normal work week (8am to 5pm M- F), users should use the "trouble" command to report problems with diskless workstations (client). If the problem Sun is a disk node (server), the user should call the site specialist at that location.
During nights, and weekends, things get a bit stickier...the preferred procedure is that if the problem is in a diskless workstation (client), and the client is DOWN, the user should find an ECN port and send a "trouble" report. If the problem is in a disk node (server), the user should contact the site specialist for that site. The site person will then contact the appropriate ECN personnel.
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